Software Republic Helpdesk

DesignCAD Edition - Version 9

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Common Questions

How do I set the Windows Compatibility Mode?
When I start the RainCAD 10.0 program I receive, “Error initializing DesignCAD: 0-“.
DesignCAD 3D Max 18.2 will crash when I click on the Print command.
I sometimes receive a message that says Switch To... Retry. What do I do?
RainCAD™ does not recognize the water source or the zone assignments.
When I click on the RainCAD 10.0 desktop icon I get an error message.
When I print a drawing, the sprinkler arcs are so faint they are not visible. How can I change the width?
How can I create a PDF file?
How do I change the width of the sprinkler arc patterns?
This program has been damaged, possibly by a bad sector of the hard drive or a virus. Please reinstall it.
Can I change the width of the lines used to draw pipe on the drawing?
I can see the RainCAD title bar, but the menus and toolbar icons do not appear.
When I start RainCAD I receive an error message.
When running a Distribution Analysis I receive an error message.
My cursor jumps around on the screen and slows down the program.
When placing sprinklers automatically within a boundary line, I receive an error message saying Invalid Boundary Line Selection: Selected entity is not a line.
When starting RainCAD™ I receive a message saying, “DesignCAD not available…exiting”.
I receive an error “Physical database not found” when trying to View the Material Takeoff.
DesignCAD lockups up on certain drawings.
Problem with importing DXF or DWG files with images as a part of the drawing.
I receive an error message when trying to place symbols or perform calculations.
My plant symbols or sprinkler symbols appear offset from the attribute number.
I have a RainCAD™ icon on the desktop, but when I click on it DesignCAD opens but RainCAD™ does not open. RainCAD™ does not appear in my list of active programs in the Windows Task Manager.
In RainCAD™, when I try to place sprinklers or open the Sprinklers or Plants Database, nothing appears.
After exporting a drawing to AutoCAD®, it cannot be opened in AutoCAD® or the AutoCAD® commands are extremely slow.
Problem translating drawings to AutoCAD®.
When I run RainCAD I get the following error message - Run-Time error ‘-2147217911(80040e09)’; Cannot update database or object is read only.
I create a sprinkler layout automatically within a boundary line and get strange results. Tickmarks appear on the perimeter of the boundary with odd sprinkler placement.