Software Republic Helpdesk

DesignCAD Edition - Version 7.5

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Common Questions

My cursor does not move smoothly across the design screen. It jumps from one place to another.
I receive an error message when trying to place symbols or perform calculations.
When trying to start certain commands, I receive a run-time error that says, "Operation must use an updatable query" or "This Recordset is not updateable."
Problem with importing DXF or DWG files with images as a part of the drawing.
I print the drawing with the DesignCAD Print as Black and White option turned on, but some of the lighter colors still print very gray. They are so light that they are difficult to see on the print out.
Is there a way to remove or delete some of the hatch patterns in DesignCAD to limit the selection?
I cannot turn off the layer for the sprinkler arc patterns.
What happened to the Page Setup command that was in RainCAD version 6.0?
How do I merge two drawings together in RainCAD 7.5 using DesignCAD 3D Max?
Can I change the color or line style of the sprinkler arc patterns once they are on the design?
When I attempt to plot a drawing file, I am missing several entities such as pipe or a portion of the building. Not all of my drawing will print or plot.
I enter a drawing using my digitizer, but I find that if I set the units on the X axis of the drawing, the Y axis is not scaled correctly. For example, if I draw a rectangle measuring 4 x 2 and set the units on the X axis to 4, the distance on the Y axis does not measure 2.
Some of the design does not show up when I print my drawing.
I cannot erase or delete the Pointmarks by following the instructions in the Isntallation Guide and Tutorial manual.
I sometimes receive a message that says Switch To... Retry. What do I do?
How do I import or export an AutoCAD DWG drawing file?
I try to export the materials list and I receive an error that reads something like this – “Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client”.
How do I print or plot my drawing on a sheet size larger than my printer’s capabilities?
My RainCAD or EcoCAD icons do not appear in the Toolbar.
What is the largest value I can have for a symbol number?
When I try to start RainCAD version 7.5 or EcoCAD version 5.0, I receive a message saying “Error initializing connection to database.”
I have customized some of my symbols. Can I bring any of my symbols from the old program into the new version?
Does the new RainCAD version 7.5 or EcoCAD version 5.0 install over my old version of the program?
I cannot select a symbol on the screen.
When I place a control valve, water meter, controller, plant symbol or other symbol on the design screen, they appear as huge symbols. What is wrong?
I can see the RainCAD/EcoCAD title bar, but the menus and toolbar icons do not appear.
When I place the mouse cursor on top of the drawing screen it disappears.